This book has been written for law students, legal practitioners, mediators, arbitrators, judges, trainers, and lecturers who are looking for a practical, accessible, and authoritative guide to modern dispute resolution.
The third edition has been extensively updated to reflect current developments in dispute resolution and includes expanded coverage of the psychology of conflict, labour law, family mediation, court-annexed mediation, and the role of ombuds.
For educators and trainers, there are practical teaching guides, case studies, and discussion material to support skills development and classroom learning.
Whether you are beginning your journey in dispute resolution or are an experienced practitioner seeking a trusted reference, this book provides practical knowledge, contemporary insights, and real-world guidance for resolving disputes effectively. It is a resource that we hope will continue to support the development of dispute resolution professionals and contribute to a culture of constructive conflict management.
