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The most important workplace developments of the week point in the same direction: organisations will increasingly be judged by the reality of how work is organised and how conflict is handled — not merely by the language of a contract, policy or values statement.

The introduction of mandatory mediation in the Gauteng High Court has stirred up concerns from mainly the legal profession. One concern is the quality of services that mediators may provide. It is essential for mediation as it is for arbitration that parties select a third party that is suitably qualified and has a track record as a mediator. In addition, some argue that mandatory mediation undermines access to justice. Professional services specializing in dispute resolutio