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According to Schwarz, facilitation can be characterised as basic or developmental: “A basic facilitator fulfills her responsibility to the group by designing an effective process for the group to accomplish its work, acting consistently with the core values, identifying for the group when members have acted inconsistently (or consistently) with principles of effective group behaviour and letting the group make free and informed choices on the basis of the facilitator's interventions. In addition, a developmental facilitator helps group members learn how to identify when they have acted inconsistently with principles of effective group behaviour, how to explore the conditions that create the ineffective behaviour and how to change these conditions to generate more effective behaviour.” Schwarz, R. 2002. The Skilled Facilitator. A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, revised version. Jossey-Bass: San Francisco, CA. What are the different types of facilitation? According to Schwarz, facilitation can be characterised as basic or developmental: “A basic facilitator fulfills her responsibility to the group by designing an effective process for the group to accomplish its work, acting consistently with the core values, identifying for the group when members have acted inconsistently (or consistently) with principles of effective group behaviour and letting the group make free and informed choices on the basis of the facilitator's interventions. In addition, a developmental facilitator helps group members learn how to identify when they have acted inconsistently with principles of effective group behaviour, how to explore the conditions that create the ineffective behaviour and how to change these conditions to generate more effective behaviour.” Schwarz, R. 2002. The Skilled Facilitator. A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, revised version. Jossey-Bass: San Francisco, CA.

Mediate Works' team of independent experts offers a range of services in Alternative Dispute Resolution, Training, and Advisory. Our team has a combined experience of over 100 years of service. Whether you need assistance with the development of new policies and revision of company frameworks, a facilitator to assist with negotiations, or even an independent investigator, Mediate Works has a solution that works for you.

Integrative negotiation, otherwise known as integrative bargaining/interest-based bargaining/win-win bargaining, is a negotiation strategy where parties compromise and bargain to find a solution which satisfies each other’s needs and concerns. What is integrative negotiation? Integrative negotiation, otherwise known as integrative bargaining/interest-based bargaining/win-win bargaining, is a negotiation strategy where parties compromise and bargain to find a solution which satisfies each other’s needs and concerns.

Workplace mediation is a confidential and voluntary process utilised by organisations to address conflicts that arise in the workplace. For example, the need for mediation may arise due to bullying, harassment, or grievances. Organisations appoint a mediator to assist the parties to understand the issues and reach a mutually benefitting agreement. Workplace mediation also has a focus on restoring the relationship between the parties as far as possible. What is workplace mediation? Workplace mediation is a confidential and voluntary process utilised by organisations to address conflicts that arise in the workplace. For example, the need for mediation may arise due to bullying, harassment, or grievances. Organisations appoint a mediator to assist the parties to understand the issues and reach a mutually benefitting agreement. Workplace mediation also has a focus on restoring the relationship between the parties as far as possible.

A person must complete a recognised mediator course of at least 40 hours with practical assessments. There is no law defining this. However, DISAC and NABFAM are voluntary professional organization which accredit mediation training. in the future there will be one accreditation body recognised. The quality of mediation training differs in South Africa. Check whether the training is certified by DISAC, NABFAM and/or the IMI. Mediate Works recommends mediator training offered by Conflict Dynamics. Who qualifies as a certified mediator? A person must complete a recognised mediator course of at least 40 hours with practical assessments. There is no law defining this. However, DISAC and NABFAM are voluntary professional organization which accredit mediation training. in the future there will be one accreditation body recognised. The quality of mediation training differs in South Africa. Check whether the training is certified by DISAC, NABFAM and/or the IMI. Mediate Works recommends mediator training offered by Conflict Dynamics.

Facilitation mediation is a style of mediation characterised by an Independant mediator guiding and assisting the parties to come to a solution. The mediator will not make any decisions that relate to the substantive and legal issues between the parties. The mediator controls the process and leaves outcomes to the parties. The mediator does not deliberately focus on restoring the relationship between the parties. The parties may raise this as an important issue and a such will be considered as one of the issues to facilitate. What is facilitative mediation? Facilitation mediation is a style of mediation characterised by an Independant mediator guiding and assisting the parties to come to a solution. The mediator will not make any decisions that relate to the substantive and legal issues between the parties. The mediator controls the process and leaves outcomes to the parties. The mediator does not deliberately focus on restoring the relationship between the parties. The parties may raise this as an important issue and a such will be considered as one of the issues to facilitate.

A mediator is appointed to assist the parents in creating a parenting plan which suits both parties. What happens in custody mediation? A mediator is appointed to assist the parents in creating a parenting plan which suits both parties.

Dispute resolution refers to several processes used to resolve conflicts. These include mediation, arbitration, facilitation, investigations, relationship building by objectives, court adjudication and the like. What is the dispute resolution process? Dispute resolution refers to several processes used to resolve conflicts. These include mediation, arbitration, facilitation, investigations, relationship building by objectives, court adjudication and the like.

Yes, MW facilitates workshops Does Mediate Works facilitate workshops? Yes, MW facilitates workshops

Alternative dispute resolution (“ADR '') comprises of different types of processes to assist parties in resolving disputes without litigation. What is alternative dispute resolution? Alternative dispute resolution (“ADR '') comprises of different types of processes to assist parties in resolving disputes without litigation.

Conciliation generally will refer to mediation. However, conciliation may have different meanings in law, countries or practice. In South African labour law conciliation refers to mediation or fact finding or advisory arbitration. In some countries conciliation may refer to an evaluative style of mediation in which a meditator may evaluate the matter and give opinions, determinations and provide outcomes for the parties. What is conciliation? Conciliation generally will refer to mediation. However, conciliation may have different meanings in law, countries or practice. In South African labour law conciliation refers to mediation or fact finding or advisory arbitration. In some countries conciliation may refer to an evaluative style of mediation in which a meditator may evaluate the matter and give opinions, determinations and provide outcomes for the parties.

Explore our expert conflict management solutions for resolving court-annexed, family, labour, and business disputes effectively. Contact Mediate Works. CHOOSE THE RIGHT PROCESS Navigate the path to resolution with clarity: Explore our comparative guide on dispute resolution processes to find the right fit for your needs. Contact Us Dispute Resolution Choice of appropriate dispute resolution processes. Let us help you select the appropriate process and professional. Mediation Mediation is flexible, cost effective, accessible and can be used to resolve any type of dispute. In mediation an expert mediator facilitates the negotiations between parties. Mediation is confidential, the parties control the outcome, the mediator controls the process, there is no prejudice to any rights of the parties and the right of self-determination of the parties is protected. Civil Court Annexed Mediation Rule 41A of High Court encourages mediation. The Gauteng High Court directives and protocol published on 22 April 2025, uses Rule 41A and makes mediation mandatory. The failure to mediate may lead to punitive cost orders. The parties may select a mediator of their choice before or during a court process. It is a smart choice. We can help you benefit from Rule 41A mediation processes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Collective Bargaining Mediation Collective Bargaining is a process in which Trade Unions and Employers/organisations negotiation on terms and conditions of employment. Mediators help enhance the quality of the negotiation and assist the parties to unlock disputes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Workplace Mediation Grievances and any workplace conflict can be effectively managed with the assistance of a skilled mediator. Why wait for the CCMA to find an amicable solution? Use mediation to find win/win solutions in the workplace. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Labour Dispute Mediation Labour disputes arise as a consequence of unfair labour practices, discrimination, discipline, grievances, dismissals, performance outcomes. An effective mediator can help parties find solutions before resorting to arbitration or court. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Commercial Mediation Disputes impact on the operations, reputation, relationship and costs of businesses. Courts and arbitrators cannot provide solutions that make business sense. Mediation allows for a private process in which creative solutions can be found that make good business sense. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Environment, Social and Governance Mediation In the implementation of ESG programs a number of disputes may arise. Skilled mediators are able to assist in creating spaces for people from different backgrounds, views to be heard and understood. In addition, creative and sustainable solutions can be found while maintaining and strengthening the relationships. Mediation is the key to successful ESG programs as it builds rapport, provides for balance between the parties and ensures that there is a process that is effective. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Mediation for All Seasons Mediation is a flexible process and can be used in any dispute. Mediation is effective in disputes on medical negligence, between board members, between shareholders, within schools, withing governance structures, and in family matters. It has no boundary and includes both national and international disputes. Gain your voice and control over your dispute by mediating. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Facilitation Facilitation is a process that uses a third-party independent to enhance any meeting or negotiation. There are specialised facilitation processes that are uniquely designed for particular needs. Facilitation of Negotiations An independent facilitator that is appointed to enhance the quality, efficiency and effectiveness of negotiations. Can be used in any type of negotiation. Confidential (Reputation Preserved) Efficient In control of outcome Freedom of choice Great Value Relationships may be preserved High Quality Relationship Building by Objectives Relationship breakdowns require an inclusive and structured approach to safely identify the underlying issues, preserve the information received and create spaces for joint solutions, objective settings and develop an implementation plan with oversight. This process key representatives attending and takes place over 2 to 3 days, with 2 facilitators and at an external venue. This process is usually used in collective bargaining relationships. However, we have successfully used the process within workplaces, companies, amongst board members, shareholders and the like. Confidential (Reputation Preserved) Efficient In control of outcome Freedom of choice Great Value Relationships may be preserved High Quality Facilitation of Strategic Planning An organisation strategy requires an inclusive process that identifies historical issues, focusses on the future goals of the organisation and puts into place workable plans to achieve the goals over a period of time. Independant facilitators add tremendous value to such processes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Facilitation of Meetings Any meeting will be enhanced with the use of skilled independent facilitators. The Facilitators provide excellent processes and ensures that the people work toward achieving the most value. Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Adjudication Adjudication is any process that uses an independent third party to make a decision on matters that are in dispute after considering the probability of the evidence. Arbitration Private arbitration processes are used to obtain final and binding decisions on any dispute between parties except for matters concerning the capacity and status of parties. In South Africa the Arbitration Act of 1965 applies to domestic arbitration and the International Arbitration Act 15 of 2017 applies. Choose Arbitration instead of the Court where necessary. Public (Reputation Risk) Efficient Freedom of choice Not in control of outcome Great Value High Quality Chairing Enquiries Internal enquiries, to determine matters such as disciplinary or poor performance and grievances are enhanced with the use of an external independent chairperson. Confidential (Reputation Preserved) Efficient Freedom of choice Not in control of outcome Great Value High Quality Investigations Independent Investigations A credible investigation process with an independent and knowledgeable third party builds confidence and credibility in an investigation process. The quality of the investigation process, the findings and recommendations must be sound. Skilled investigators are able to assist with recommendations that are not only legally sound but also takes into consideration the operational and business interests. In addition, experienced investigators seek opportunities where appropriate to find mediated outcomes. Get a Quote First Name Last Name Phone Email Detail Your Request Here Submit We will be in touch soon!