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MW comprises a panel of independent experts who are skilled and experienced in various areasd relating to employment law, labour, commercial disputes and other details related to Alternative Dispute Resolution, Mediation and Training. OOPS! There’s Nothing Here. The page you’re looking for can’t be found. Check the URL, or go back to the homepage. Back to Homepage

Expert dispute resolution and advisory services in labour law South Africa. Contact us for training, facilitation, and mediation solutions. LEADING EXPERTS IN DISPUTE RESOLUTION, DIVERSITY & INCLUSION AND TRAINING We design and deliver fair, credible dispute resolution processes and practical, skills-based training across labour, business, family and court-annexed context. Contact Us DISPUTE RESOLUTION MW and its associates have been assisting clients for years with their commercial, labour and family dispute resolution needs. Our service offerings in this area include, but are not limited to: Family and Divorce Mediation Marriage Counselling Sharia / Islamic Law Commercial Mediation Civil/Court Mediation Conciliation Private Arbitration Wage Negotiations Commercial Negotiation Procedures Independent Investigation Services Chairing Disciplinary Hearings and Grievances Facilitations ADVISORY MW is able to offer business and personal advisory services to its client and give continued support outside of court. For assistance prior to litigation, contact us today and find out how we can help you. TRAINING MW has vast experience in training staff members at all levels in various organisations. Our training model is designed to accommodate small and large training groups. In recent years we have conducted training in some of the following areas: Diversity and Inclusion in the Workplace Combatting Sexual Harassment in the Workplace Conducting Wage Negotiations Presiding Officer Training Conducting a Mediation Initiator Training FACILITATION MW offers third-party services to parties in need. We are impartial, independent and highly experienced. Our associates include attorneys, labour relations experts, senior lecturers and panellists of respected organisations. We are able to facilitate matters related to the following: S189 Retrenchments Wage Negotiations S197 Transfers Relationship By Objective ("RBO") Procedures Get a Quote First Name Last Name Phone Email Detail Your Request Here Submit We will be in touch soon!

Explore our expert conflict management solutions for resolving court-annexed, family, labour, and business disputes effectively. Contact Mediate Works. CHOOSE THE RIGHT PROCESS Navigate the path to resolution with clarity: Explore our comparative guide on dispute resolution processes to find the right fit for your needs. Contact Us Dispute Resolution Choice of appropriate dispute resolution processes. Let us help you select the appropriate process and professional. Mediation Mediation is flexible, cost effective, accessible and can be used to resolve any type of dispute. In mediation an expert mediator facilitates the negotiations between parties. Mediation is confidential, the parties control the outcome, the mediator controls the process, there is no prejudice to any rights of the parties and the right of self-determination of the parties is protected. Civil Court Annexed Mediation Rule 41A of High Court encourages mediation. The Gauteng High Court directives and protocol published on 22 April 2025, uses Rule 41A and makes mediation mandatory. The failure to mediate may lead to punitive cost orders. The parties may select a mediator of their choice before or during a court process. It is a smart choice. We can help you benefit from Rule 41A mediation processes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Collective Bargaining Mediation Collective Bargaining is a process in which Trade Unions and Employers/organisations negotiation on terms and conditions of employment. Mediators help enhance the quality of the negotiation and assist the parties to unlock disputes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Workplace Mediation Grievances and any workplace conflict can be effectively managed with the assistance of a skilled mediator. Why wait for the CCMA to find an amicable solution? Use mediation to find win/win solutions in the workplace. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Labour Dispute Mediation Labour disputes arise as a consequence of unfair labour practices, discrimination, discipline, grievances, dismissals, performance outcomes. An effective mediator can help parties find solutions before resorting to arbitration or court. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Commercial Mediation Disputes impact on the operations, reputation, relationship and costs of businesses. Courts and arbitrators cannot provide solutions that make business sense. Mediation allows for a private process in which creative solutions can be found that make good business sense. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Environment, Social and Governance Mediation In the implementation of ESG programs a number of disputes may arise. Skilled mediators are able to assist in creating spaces for people from different backgrounds, views to be heard and understood. In addition, creative and sustainable solutions can be found while maintaining and strengthening the relationships. Mediation is the key to successful ESG programs as it builds rapport, provides for balance between the parties and ensures that there is a process that is effective. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Mediation for All Seasons Mediation is a flexible process and can be used in any dispute. Mediation is effective in disputes on medical negligence, between board members, between shareholders, within schools, withing governance structures, and in family matters. It has no boundary and includes both national and international disputes. Gain your voice and control over your dispute by mediating. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Facilitation Facilitation is a process that uses a third-party independent to enhance any meeting or negotiation. There are specialised facilitation processes that are uniquely designed for particular needs. Facilitation of Negotiations An independent facilitator that is appointed to enhance the quality, efficiency and effectiveness of negotiations. Can be used in any type of negotiation. Confidential (Reputation Preserved) Efficient In control of outcome Freedom of choice Great Value Relationships may be preserved High Quality Relationship Building by Objectives Relationship breakdowns require an inclusive and structured approach to safely identify the underlying issues, preserve the information received and create spaces for joint solutions, objective settings and develop an implementation plan with oversight. This process key representatives attending and takes place over 2 to 3 days, with 2 facilitators and at an external venue. This process is usually used in collective bargaining relationships. However, we have successfully used the process within workplaces, companies, amongst board members, shareholders and the like. Confidential (Reputation Preserved) Efficient In control of outcome Freedom of choice Great Value Relationships may be preserved High Quality Facilitation of Strategic Planning An organisation strategy requires an inclusive process that identifies historical issues, focusses on the future goals of the organisation and puts into place workable plans to achieve the goals over a period of time. Independant facilitators add tremendous value to such processes. Confidential (Reputation Preserved) Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Facilitation of Meetings Any meeting will be enhanced with the use of skilled independent facilitators. The Facilitators provide excellent processes and ensures that the people work toward achieving the most value. Efficient Freedom of choice In control of outcome Great Value Relationships may be preserved High Quality Adjudication Adjudication is any process that uses an independent third party to make a decision on matters that are in dispute after considering the probability of the evidence. Arbitration Private arbitration processes are used to obtain final and binding decisions on any dispute between parties except for matters concerning the capacity and status of parties. In South Africa the Arbitration Act of 1965 applies to domestic arbitration and the International Arbitration Act 15 of 2017 applies. Choose Arbitration instead of the Court where necessary. Public (Reputation Risk) Efficient Freedom of choice Not in control of outcome Great Value High Quality Chairing Enquiries Internal enquiries, to determine matters such as disciplinary or poor performance and grievances are enhanced with the use of an external independent chairperson. Confidential (Reputation Preserved) Efficient Freedom of choice Not in control of outcome Great Value High Quality Investigations Independent Investigations A credible investigation process with an independent and knowledgeable third party builds confidence and credibility in an investigation process. The quality of the investigation process, the findings and recommendations must be sound. Skilled investigators are able to assist with recommendations that are not only legally sound but also takes into consideration the operational and business interests. In addition, experienced investigators seek opportunities where appropriate to find mediated outcomes. Get a Quote First Name Last Name Phone Email Detail Your Request Here Submit We will be in touch soon!

No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court. Is a mediation binding? No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court.

Yes Does Mediate Works offer marriage counselling? Yes

What is conflict mediation? Conflict resolution is an informal or formal process whereby two or more parties use and find an amicable solution to their dispute.

What is the difference between mediation and facilitation? - Mediator does not decide the outcome or solution to the mediation process whereas the facilitator has to decide an issue and often issues a directive. - In mediation, the parties remain in control of the outcome whereas in facilitation, if the parties cannot agree on the outcome the facilitator will make a decision. - Mediation is a voluntary process which parties can choose to withdraw from; if a court appoints a facilitator and the parties cannot reach an agreement, they have to continue with the facilitation process.

Frequently Asked Questions If any of your questions are not listed on our website, please feel free to contact us directly. What is Sexual Harassment? 1. Sexual harassment is unwanted conduct of a sexual nature. The unwanted nature of sexual harassment distinguishes it from behaviour that is welcome and mutual. 2. Sexual attention becomes sexual harassment if: (a) The behaviour is persisted in, although a single incident of harassment can constitute sexual harassment; and/or (b) The recipient has made it clear that the behaviour is considered offensive; and/or (c) The perpetrator should have known that the behaviour is regarded as unacceptable. Does Mediate Works offer marriage counselling? Yes Is a mediation binding? No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court. What is a section 189 notice? In terms of the Labour Relations Act, the employer must issue a written notice to the employee disclosing all relevant information and invite the employee and/or the employee’s representative to consult with the employer. What are the steps of conflict resolution? - Define the source of the conflict - Communicate with the parties involved in the conflict - Listen to both parties - Identify solutions that both parties can support - Assist parties in coming to an agreement. What is the dispute resolution process? Dispute resolution refers to several processes used to resolve conflicts. What is integrative negotiation? Integrative negotiation, otherwise known as integrative bargaining/interest-based bargaining/win-win bargaining, is a negotiation strategy where parties compromise and bargain to find a solution which satisfies each other’s needs and concerns. What is the difference between litigation and dispute resolution? Litigation is more time-consuming and expensive than dispute resolution. Litigation can also ruin parties’ relationships as opposed to dispute resolution which is forward-looking and aims to preserve their relationship. While dispute resolution attempts to find a solution, which will satisfy both parties, litigation is focused on a win-win approach. What is litigation? The act or process of settling disputes in a court of law. What are the standard rules of negotiation? - Everything is negotiable - Visualise the outcome - Preparation in advance - Ask questions of your counterpart - Listen - Set goals for each deal point - Your aspirations should be high - Develop options and strategies - Honesty and fairness - Do not accept the first offer - Create the appearance of strength - Determine other party’s wants - Try to be cooperative and pleasant What is the role of a co-facilitator? A co-facilitator is one of the facilitators involved in the training process. What is distributive bargaining? Distributive bargaining, also known as zero-sum negotiations, is a negotiation strategy where one party gains only if the other party loses. The ultimate aim is for the parties to respectively try to gain the maximum share from the resources or assets that need to be distributed.

What is child custody mediation? The mediator, in the mediation process, acts as an impartial third party who can assist the parents in negotiating a child custody settlement and parenting plan.

Mediate Works' team of independent experts offers a range of services in Alternative Dispute Resolution, Training, and Advisory. Our team has a combined experience of over 100 years of service. ​ Whether you need assistance with the development of new policies and revision of company frameworks, a facilitator to assist with negotiations, or even an independent investigator, Mediate Works has a solution that works for you.

What happens in custody mediation? A mediator is appointed to assist the parents in creating a parenting plan which suits both parties.

What are the stages of conflict resolution? - Latent - Perceived - Felt - Manifest - Aftermath