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Expert dispute resolution and advisory services in labour law South Africa. Contact us for training, facilitation, and mediation solutions. LEADING EXPERTS IN DISPUTE RESOLUTION, DIVERSITY & INCLUSION AND TRAINING We design and deliver fair, credible dispute resolution processes and practical, skills-based training across labour, business, family and court-annexed context. Contact Us DISPUTE RESOLUTION MW and its associates have been assisting clients for years with their commercial, labour and family dispute resolution needs. Our service offerings in this area include, but are not limited to: Family and Divorce Mediation Marriage Counselling Sharia / Islamic Law Commercial Mediation Civil/Court Mediation Conciliation Private Arbitration Wage Negotiations Commercial Negotiation Procedures Independent Investigation Services Chairing Disciplinary Hearings and Grievances Facilitations ADVISORY MW is able to offer business and personal advisory services to its client and give continued support outside of court. For assistance prior to litigation, contact us today and find out how we can help you. TRAINING MW has vast experience in training staff members at all levels in various organisations. Our training model is designed to accommodate small and large training groups. In recent years we have conducted training in some of the following areas: Diversity and Inclusion in the Workplace Combatting Sexual Harassment in the Workplace Conducting Wage Negotiations Presiding Officer Training Conducting a Mediation Initiator Training FACILITATION MW offers third-party services to parties in need. We are impartial, independent and highly experienced. Our associates include attorneys, labour relations experts, senior lecturers and panellists of respected organisations. We are able to facilitate matters related to the following: S189 Retrenchments Wage Negotiations S197 Transfers Relationship By Objective ("RBO") Procedures Get a Quote First Name Last Name Phone Email Detail Your Request Here Submit We will be in touch soon!

MW comprises a panel of independent experts who are skilled and experienced in various areasd relating to employment law, labour, commercial disputes and other details related to Alternative Dispute Resolution, Mediation and Training. OOPS! There’s Nothing Here. The page you’re looking for can’t be found. Check the URL, or go back to the homepage. Back to Homepage

Discover expert conflict resolution and training services with Mediate Works (Pty). Contact us today for tailored solutions. Mediate Works (Pty) has been a leader in conflict management and dispute resolution services since 1997, offering tailored solutions to meet diverse needs. We provide experienced professionals that work in the private & public sector. We deal with labour, commercial, family and court-annexed matters. With a commitment to professionalism and ethics, Mediate Works (Pty) ensures efficient, independent, and cost-effective processes for sustainable outcomes. Based in South Africa, our services extend globally, reflecting our dedication to peacebuilding and development. CONTACT US Mediate Works WE ARE INDEPENDENT EXPERTS Appropriate Dispute Resolution. A Practical Guide to Negotiation, Mediation and Arbitration The third edition of this book covers effective conflict management and negotiation skills, the psychology of conflict, mediation and arbitration processes in civil, commercial, labour and family matters. We simplify the Rule 41A High Court mediation process and provide insight into ombuds, and domestic and international arbitration. We provide practical guidance to mediators, arbitrators and representatives. Trainers and lecturers will obtain benefit from the exercises and role plays. Buy Book Now Home: Overview Experts in Dispute Resolution, Training & Advisory Mediate Works provides independent and quality conflict management, dispute resolution, training and advisory services in the private and public sector. We have been contributing to peace building and development in South Africa and across the globe since 1997. We provide interventions tailored to our clients' unique needs. We pride ourselves on providing quality, professional, transparent, and fair value services. Home: Services How Can We Help You? Independent Experts in Dispute Resolution MW specialises in providing unique appropriate dispute resolution process solutions to meet your needs. We distinguish ourselves in working with our clients to build bespoke process solutions and to select 'fit for purpose' independent experts that meet the unique needs of each matter. Our process solutions can be applied in any sector or situation in which you require finality, independence, efficiency and value for money. Our processes are particularly effective in commercial, public sector, employment, medico-negligence, family, civil and community scheme matters. We abide by the highest standards of professionalism and ethics. MORE Custom and Affordable Training MW offers online and in-person training and development programs that can be customised and packaged to suit your needs. All our products are made to cater to both small and large organisations and we also offer public courses and workshops that are open to individuals. We pride ourselves in offering affordable training and our teams have the flexibility to adjust and tailor processes. MW offers training on a range of topics. Some examples of our training offerings: Harassment & Bullying Diversity, Inclusion & Belonging Negotiation Skills Managing Discipline Mediation For Representatives Labour Law for Managers BOOK Labour and Business Advisory MW is able to provide advisory services to minimise disputes, assess legal risk and help you prepare for any ADR process. Our associates are able to draw on their vast experience in dispute resolution, labour and commercial law to provide companies with sound advice. Our associates have the necessary practical experience to assist clients with a risk analysis of their case, and to develop the necessary policies, processes and procedures with regards to dispute resolution. We have proven expertise in advising and coaching negotiating teams. BOOK Home: People Mediate Works Associates Ebrahim Patelia MW || Founding Director Ebrahim is a skilled mediator, facilitator, chairperson, and trainer. He has 27 years of experience as an attorney and ADR specialist. Shidaan Bismillah MW || Gold Associate Shidaan is an experienced and accredited mediator, faclitator and chairperson. Lungile Zondi MW || Platinum Associate Lungile Zondi is a skilled mediator, facilitator, chairperson and trainer. Ahmed Cachlia MW || Platinum Associate Ahmed is a skilled mediator, facilitator, chairperson and trainer. Samantha Phumaphi MW || Platinum Associate Samantha is a Barrister (Advocate), mediator, arbitrator and facilitator. Andiswa Makasi MW || Platinum Associate Andiswa is a skilled arbitrator, mediator, facilitator, chairperson and trainer who is based in Cape Town. Karmini Pillay MW || Platinum Associate Karmini is an expert on sexual harassment in the workplace and is a skilled facilitator, chairperson and trainer. Arnause Mohlala MW || Platinum Associate Highly astute Advocate and Executive with 25 years’ experience in the employment relations/law, and labour dispute resolution field. Imthiaz Sirkhot MW || Platinum Associate Highly astute Advocate and Executive with 25 years’ experience in the employment relations/law, and labour dispute resolution field. Mohamed Chicktay MW || Platinum Associate Ali is a leading academic in labour law and ADR with over 20 years' experience. He adjudicates at CSOS and the Companies Tribunal. "We obtained value in the process and emerged with a clear strategic plan. The relationship of the key role players were improved because of the process. The Mediate Works team are experienced, and their approach was human centred and embraced values of independence, honesty and professionalism" Khomotso Mosoane Secretary Safety and Security Bargaining Council Home: Blog Mediate Works Blog 29 Apr 2025 Effective Strategies for Resolving Workplace Conflicts Continue 25 Apr 2025 Understanding the Gauteng High Court's Mandatory Mediation Directive Continue 12 Nov 2015 How do I become a mediator? Continue Home: Contact Contact Us Johannesburg, South Africa, 2198 info@mediateworks.com 0871505283 Submit

No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court. Is a mediation binding? No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court.

Yes Does Mediate Works offer marriage counselling? Yes

What is conflict mediation? Conflict resolution is an informal or formal process whereby two or more parties use and find an amicable solution to their dispute.

What is the difference between mediation and facilitation? - Mediator does not decide the outcome or solution to the mediation process whereas the facilitator has to decide an issue and often issues a directive. - In mediation, the parties remain in control of the outcome whereas in facilitation, if the parties cannot agree on the outcome the facilitator will make a decision. - Mediation is a voluntary process which parties can choose to withdraw from; if a court appoints a facilitator and the parties cannot reach an agreement, they have to continue with the facilitation process.

Frequently Asked Questions If any of your questions are not listed on our website, please feel free to contact us directly. What is Sexual Harassment? 1. Sexual harassment is unwanted conduct of a sexual nature. The unwanted nature of sexual harassment distinguishes it from behaviour that is welcome and mutual. 2. Sexual attention becomes sexual harassment if: (a) The behaviour is persisted in, although a single incident of harassment can constitute sexual harassment; and/or (b) The recipient has made it clear that the behaviour is considered offensive; and/or (c) The perpetrator should have known that the behaviour is regarded as unacceptable. Does Mediate Works offer marriage counselling? Yes Is a mediation binding? No, mediation is private and confidential however, in the instance that a settlement is reached, that agreement becomes binding in terms of South African contract law. Mediation does not stop prescription and does not limit your rights to court. What is a section 189 notice? In terms of the Labour Relations Act, the employer must issue a written notice to the employee disclosing all relevant information and invite the employee and/or the employee’s representative to consult with the employer. What are the steps of conflict resolution? - Define the source of the conflict - Communicate with the parties involved in the conflict - Listen to both parties - Identify solutions that both parties can support - Assist parties in coming to an agreement. What is the dispute resolution process? Dispute resolution refers to several processes used to resolve conflicts. What is integrative negotiation? Integrative negotiation, otherwise known as integrative bargaining/interest-based bargaining/win-win bargaining, is a negotiation strategy where parties compromise and bargain to find a solution which satisfies each other’s needs and concerns. What is the difference between litigation and dispute resolution? Litigation is more time-consuming and expensive than dispute resolution. Litigation can also ruin parties’ relationships as opposed to dispute resolution which is forward-looking and aims to preserve their relationship. While dispute resolution attempts to find a solution, which will satisfy both parties, litigation is focused on a win-win approach. What is litigation? The act or process of settling disputes in a court of law. What are the standard rules of negotiation? - Everything is negotiable - Visualise the outcome - Preparation in advance - Ask questions of your counterpart - Listen - Set goals for each deal point - Your aspirations should be high - Develop options and strategies - Honesty and fairness - Do not accept the first offer - Create the appearance of strength - Determine other party’s wants - Try to be cooperative and pleasant What is the role of a co-facilitator? A co-facilitator is one of the facilitators involved in the training process. What is distributive bargaining? Distributive bargaining, also known as zero-sum negotiations, is a negotiation strategy where one party gains only if the other party loses. The ultimate aim is for the parties to respectively try to gain the maximum share from the resources or assets that need to be distributed.

What is child custody mediation? The mediator, in the mediation process, acts as an impartial third party who can assist the parents in negotiating a child custody settlement and parenting plan.

Mediate Works' team of independent experts offers a range of services in Alternative Dispute Resolution, Training, and Advisory. Our team has a combined experience of over 100 years of service. ​ Whether you need assistance with the development of new policies and revision of company frameworks, a facilitator to assist with negotiations, or even an independent investigator, Mediate Works has a solution that works for you.

What happens in custody mediation? A mediator is appointed to assist the parents in creating a parenting plan which suits both parties.

What are the stages of conflict resolution? - Latent - Perceived - Felt - Manifest - Aftermath