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What are the different types of facilitation? According to Schwarz, facilitation can be characterised as basic or developmental: “A basic facilitator fulfills her responsibility to the group by designing an effective process for the group to accomplish its work, acting consistently with the core values, identifying for the group when members have acted inconsistently (or consistently) with principles of effective group behaviour and letting the group make free and informed choices on the basis of the facilitator's interventions. In addition, a developmental facilitator helps group members learn how to identify when they have acted inconsistently with principles of effective group behaviour, how to explore the conditions that create the ineffective behaviour and how to change these conditions to generate more effective behaviour.” Schwarz, R. 2002. The Skilled Facilitator. A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, revised version. Jossey-Bass: San Francisco, CA.

What is family court mediation? The court with jurisdiction in the matter refers to the family dispute for mediation. The parties appoint a mediator from a panel of accredited mediators appointed by the Minister of Justice and Correctional Services.

Who qualifies as a certified mediator? A person must complete a 40-hour course with any of the mediation companies or universities providing mediation training.

What is conflict mediation? Conflict resolution is an informal or formal process whereby two or more parties use and find an amicable solution to their dispute.

What is conflict? Conflict is a disagreement between two or more parties. The disagreement can be based on a difference of culture, religion, belief, thought, interests, understandings, perceptions between parties.

What are the standard rules of negotiation? - Everything is negotiable - Visualise the outcome - Preparation in advance - Ask questions of your counterpart - Listen - Set goals for each deal point - Your aspirations should be high - Develop options and strategies - Honesty and fairness - Do not accept the first offer - Create the appearance of strength - Determine other party’s wants - Try to be cooperative and pleasant

What is a section 189 notice? In terms of the Labour Relations Act, the employer must issue a written notice to the employee disclosing all relevant information and invite the employee and/or the employee’s representative to consult with the employer.

What does ADR stand for? Alternative dispute resolution.

What is the role of a mediator? A mediator is an independent third party that assists and guides parties towards their own solutions to their dispute.

What is court-annexed mediation? Court-annexed mediation includes submissions by parties to the mediation of a dispute prior to litigation commencing or where litigation has commenced but there is yet to be a ruling.

What is conciliation? A type of alternative dispute resolution process whereby the disputing parties appoint a conciliator to explore ways to settle the dispute by agreement. The conciliator may meet with the parties together and separately. While parties are encouraged to provide suggestions, the conciliator may also put forth suggestions.

What is court-annexed mediation? Court-annexed mediation includes submissions by parties to the mediation of a dispute prior to litigation commencing or where litigation has commenced but there is yet to be a ruling.